The operator console

Everything about the business, in one place.

Dispatch, money, clients, pricing and every email — the screens Larkspur's office works in all day. Click any screenshot to zoom in.

Dispatch & bookings

The dashboard, every reservation in one ledger, leads from unfinished bookings, and each chauffeur's history.

Operations dashboard with runs today, billed this week, not billed, needs a call, the run timeline and the attention queue — **Operations overview**Today's runs, what's billed and what isn't, who needs a call — and every unassigned run in red, fixable from here.

Setup checklist on the dashboard with steps ticked off and open buttons — **A setup checklist that checks itself**New accounts get ten steps, from services to Stripe — each ticked off from your real data, with a button to open it and one to ask the assistant.

Inline assign-a-driver picker on an unassigned run — **Assign from the dashboard**Pick a chauffeur for an unassigned run without leaving the dashboard — with their schedule checked.

Driver picker on a booking listing chauffeurs as available, tight or in conflict — **Who's free, who's tight, who's booked**Every chauffeur and car is checked against the schedule as you pick — Available, Tight or Conflict, with the reason.

Bookings list grouped by day with statuses, totals and balances — **Every reservation in one ledger**Grouped by day: filter by status, search anything, and tick rows to act on several at once.

Bookings list with three rows ticked and the bulk action bar — **Bulk actions**Tick several bookings to mark them paid or completed, assign a chauffeur or archive them — with the total of what's selected, and Undo.

Lead booking with the steps contact, vehicle, quote and signed, time stamps and a Stopped here marker — **Unfinished bookings become leads**Someone who gives their details on your booking page and stops is saved as a lead: how far they got, when, and where they stopped — call while it's warm.

Past Trips with a tab per chauffeur and the month's completed rides — **Past trips by chauffeur**Each chauffeur's completed rides by month, plus farm-outs and anything left unassigned.

New Booking form — **Take a phone booking**Client search, service, vehicle, addresses and flight — priced live as you type.

Quick Quote with a price ladder for every vehicle from DFW to the Rosewood Mansion — **Quick Quote**“What does a Navigator to the Rosewood cost?” Every car, all-in, in seconds — then one tap turns it into a booking.

One trip, every detail

Status, flight, car and chauffeur, charges and payments, the signed agreement, every email, and the trip's live progress.

Booking manager for Grace Whitmore's DFW pickup with a flight delay banner, status flow and details — **The booking page**Everything about one trip on one page: status, flight, car, chauffeur, cards, money and every email sent.

Booking edit form with vehicles, overrides and the recalculate total button — **Change anything, re-price in one tap**Edit the trip — stops, hours, a second vehicle, a fare override or no service charge — and Recalculate Total from your rates.

Booking emails tab with delivery and open status — **Every email, with proof**Sent, delivered, opened — for every email on the booking.

Booking charges tab with itemised lines, payments and balance — **Charges and payments**Itemised charges, quick-adds for gratuity, fuel and wait time, payments, credits and refunds.

Booking contract tab with the signed agreement — **The signed agreement**The agreement as signed, each section's time stamp, the signature, IP and device.

Trip progress tab with en route time stamp, checklist and wait clock — **Live trip progress**Every chauffeur status time-stamped, the pre-trip checklist, wait time and a Text the client button.

Booking with Stage 2 security chauffeur protection — **Protection on the booking**Stage, agents and hours on the booking — and only chauffeurs licensed for that stage can be assigned.
Rolling out

Send vehicle comparison panel with three vehicles ticked, their prices and a held-through date — **Offer a choice of cars**Pick two to four vehicles, each priced all-in from your rates — override any price, set how long they're held — and send one link.

Booking page with a green banner: accepted by the client on the quote page — **The office sees the answer**The booking shows the client accepted, when, and that they've gone on to sign.

Booking page with a red banner: declined by the client, reason the price, the client's note, and Re-quote and Archive buttons — **Why you lost it — and Re-quote**A declined quote shows the reason and the client's own words, comes off the calendar, and can be re-quoted in one tap.

Before an email goes

Every email opens in a preview of exactly what the client will get. Cc a planner, an assistant or a spouse — the account's people are one tap away — add a personal note at the top, and confirm who it's going to before it sends.

Email preview of a quote with a personal note at the top and a Cc to the wedding planner — **See the email before it goes**Every email opens in a preview first — exactly what lands in the client's inbox, your personal note at the top.

Cc field with the planner added and suggestions for the account's people, a photos tick-box and the personal message box — **Cc anyone, add a personal note**Copy in a planner, an assistant or a spouse — the people on the account are one tap away — and write a note that appears at the top of the email.

Send this email confirmation listing the recipient and the Cc — **Nothing goes by accident**One last check names who gets it — Cc included — before anything is sent.

Calendar

Month, week, and a day view that works as a dispatch board.

Calendar week view — **Week view**Time blocks and the week's unassigned count.

Calendar day view with driver lanes — **The dispatch board**Day view is a dispatch board: a lane per chauffeur, shifts, and an unassigned lane.

Clients, accounts and itineraries

Cards and agreements on file, passengers, prepaid credit, corporate accounts, and multi-day itineraries on one bill.

Clients list — **Clients**Your client book — individuals, corporate accounts and farm-in partners — with import, export and duplicate cleanup.

Client profileCards on file, agreement on file, passengers and the whole trip history.

Prepaid creditSell packages: a client's prepaid balance, every draw against it, and a warning before it runs out.

Corporate accounts list — **Corporate accounts**Company accounts with their contact, billing address and employees — open one to give it negotiated rates.

Find duplicates window listing two Grace Whitmore records with a merge button — **Find and merge duplicates**The same person entered twice — by phone, email or name — found in one pass and merged, bookings and cards included.

Corporate account in edit mode with custom pricing per service — **Negotiated rates per account**Give a corporate account — or one client, or one employee — a flat rate or a percentage off, service by service.

Farm-in companies list with lifetime billed and a book button — **Farm-in partners**The companies that send you work, what each has billed, and a Book button that starts their next trip.

Itineraries list — **Itineraries**Multi-day weddings and roadshows on one bill and one agreement.

Itinerary builder with the days rail, a trip being edited and the pricing panel — **Build a multi-day job**Days down the side, each trip in turn, then one price for the package or per trip — and one link for the client to sign.

Money

Profit and loss by any period, what's outstanding, expenses and mileage.

Financials dashboard with key numbers for the month — **Financials**Collected, expenses, farm-out cost, farm-in revenue, net profit and outstanding — for any period.

Full financials page — **Profit and loss, in full**Revenue by service, vehicle and chauffeur, expenses by category, top clients and who still owes you.

Log expenses form with categories, amounts and mileage — **Log expenses and mileage**Fuel, tolls, insurance and the rest, by category — miles too, with the standard mileage deduction worked out for you.

Account settings showing Stripe connected and locked, the booking page URL and embed code — **Paid into your own Stripe**Your Stripe account, connected and locked — card payments go straight to you. Below it, your booking page link and one-line embed code.

Pricing that matches how you quote

Rates, service pricing, pay rules, fees, add-ons, event dates, venue rules, promo codes and deadhead.

Services settings with active service tiles and Quote Request Mode — **Services**Switch services on and off, add your own, or turn on Quote Request Mode.

Rates settings — **Rates**Card fee, deposit, fuel surcharge, service charge, gratuity and quote expiry.

Pay rules per service — **Pay rules**Deposits for weddings, pay in full for airport runs — per service.

Fees settings — **Fees**No-show, late cancellation, cleaning and per-minute wait time.

Add-ons settings — **Add-ons**Champagne, car seats, red carpet — priced, with an icon, on or off.

Event dates settings with Thanksgiving and New Year's Eve — **Event dates**Holiday and event pricing with minimums, deposits and a notice on the booking page.

Venue rules for AT&T Stadium and American Airlines Center — **Venues**Stadium and arena rules applied the moment an address matches.

Promo codes settings — **Promo codes**Percentage or flat codes, once per client, by service, with an expiry.

Deadhead settings with base location — **Deadhead**Charge for the drive from your garage when a pickup is far away.

Payment settings with method toggles and handles — **Payment methods**Card, Zelle, Venmo, Cash App, PayPal, cash — offer what you accept, with your own handles.

Quick Quote protection picker showing stages and the number of qualified chauffeurs — **Protection in Quick Quote**Add protection to any quote: stage, agents, hours — and how many of your chauffeurs can staff it that day.
Rolling out

Fleet & chauffeurs

Vehicles and their rates, chauffeurs and their logins, personal protection stages, farm-out partners.

Fleet settings with vehicle cards — **Fleet**Every price starts from your vehicles: photos, seats, rates and which services each car runs.

Edit Vehicle form for the Lincoln Navigator L — **Edit a vehicle**Base rates, mileage bands, per-passenger and luggage pricing, long distance, and which services it runs.

Drivers settings with chauffeur cards — **Chauffeurs**Profiles, licence alerts, logins for the chauffeur app and protection qualifications.

Each chauffeur's recordLogin, the cars they're cleared to drive, their photo for the client, protection licences and what partners see on the network.